Support
Support and fulfillment
OperatorLoop support runs async and in writing. The goal is a visible queue, clear next steps, and a written delivery trail for the exact workflow in scope.
Primary support lane
Send fit-check, support, and delivery questions to hello@operatorloop.com.
Include the workflow, tool stack, blocker, and any pending approval if you want the fastest useful reply.
What support covers
Support covers the agreed workflow lane: issue handling, maintenance, rule tightening, and scoped improvements.
Anything materially broader is re-scoped before execution.
Week-one fulfillment baseline
Week one is one approval-aware workflow first: approval map, missing-input chase, work-packet format, bounded launch, and first review artifact.
OperatorLoop does not promise full-business autonomy on day one.
Support posture
Requests are handled asynchronously and in writing unless a specific exception is agreed.
High-risk exceptions and live delivery blockers are prioritized ahead of speculative change requests.
Refund and payment path
Refund requests use the policy published on /refunds.
No public self-serve checkout is live on this site yet. When live checkout is enabled, Polar will handle billing and tax as Merchant of Record.